Refund & Cancellation Policy – Oribaba


Return policy

Our return policy lasts 10 days. If 10 days have gone by since your order delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 10 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If it is approved, then your refund will be processed and credited to your Wallet / Source of payment/bank account (for COD only) within 7-10 working days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately on few items on a conveyed sale day cannot be refunded or returned. 

Exchanges (if applicable)
We only replace items if they are defective or damaged or if the size doesn’t fit well. If you need to exchange it for the same item, please write to us at and place an exchange request directly. There is no additional charge for any exchange orders. For new orders of a lower price, the balance amount will be refunded.

The exchange of products is subject to the availability of size.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If your Pincode is not in the serviceable area i.e. if our delivery agents are not able to come for pick-up, the customer has to self-ship the product. The shipping charge will be refunded only if the customer provides the Docket Slip.

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